The Client Services team at My Coffee Shop are ready to help you with any questions you might have. It's our pleasure to make your day easier. You can contact us on 1300 365 487 Monday to Friday 9am to 5pm or by email at any time. Alternatively, the information below may be of some assistance.
I want to know about:
Do I have to register to shop at My Coffee Shop?
Orders can be changed before 1.30pm on the day of dispatch. To change your order please call 1300 365 487.
Orders can be cancelled before 1.30pm on the day of dispatch. To cancel your order please call 1300 365 487.
When shopping with My Coffee Shop if you are not completely satisfied with your purchase, you can simply return it to any My Coffee Shop store and we will provide you with an exchange, refund or repair within the guidelines outlined below.
This applies to all purchases made from My Coffee Shop, online or instore.
Proof of Purchase
Please note that all returns, refunds, exchanges or repair requests must be accompanied by either the original invoice, or an original return/exchange receipt and made within 30 days of purchase.
I've changed my mind
If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange provided that:
If you are unable to provide satisfactory Proof of Purchase, My Coffee Shop may, in its absolute discretion, provide you with an exchange to the current value of the item, provided that:
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from MyCoffee Shop.
Gift Certificates / Bonus items / Bundled items
All Gift Cards or bonus items attached to the purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned Gift Card, bonus or bundled item or utilised portion of any Gift Card will be deducted from any refund.
Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty, significantly different from what was shown to you, not doing what it is supposed to do, in breach of manufacturer's warranties or consumer guarantees; or where otherwise required by law.
The quickest and easiest way to return a product, whether purchased online or instore is to go to any My Coffee Shop store. Alternatively,
For products purchased online, you may also return the item by sending it to:
Please include your original proof of purchase with your goods. Our Client services team will call you to process your return once the goods have been received. My Coffee Shop will not reimburse freight or postage costs for returned items unless the item is faulty.
We understand and respect the privacy and need for confidentiality of our clients. To ensure your information is secure we offer the following measures: