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Delivery

Delivery

 

FAQ:


 

Who will deliver my order?

At My Coffee Shop we use Toll Priority to deliver your orders.  We use a combination of air and road freight to ensure your orders are delivered to you on time.
Should you wish, you can alternatively choose to have your orders delivered via Australia Post.

 

Does My Coffee Shop deliver outside of Australia?

At this time My Coffee Shop only delivers to Australia and it's territories.  We apologize for any inconvenience this may cause to international visitors to this site.
As a service to our international visitors, My Coffee Shop can deliver all of our products as gifts to individuals within Australia.

 

When will my order be delivered?

Order by 1.30pm Monday to Friday for delivery by Toll Priority to:

Australian Capital
Territory:

Canberra Metro



Next business day

       

New South Wales:
Sydney Metro
Country NSW


Next business day
1-3 business days (depending on location)

Northern Territory:
Darwin Metro
Country NT


3-4 business days
5-12 business days (depending on location)

Queensland:
Brisbane Metro
Country QLD


1-2 business days
3-10 business days (depending on location)

South Australia:
Adelaide Metro
Country SA


Next business day
1-3 business days (depending on location)

Tasmania:
Hobart / Launceston
Country TAS


1-3 business days
4-6 business days (depending on location)

Victoria:
Melbourne Metro
Country VIC

Next business day
1-2 business days (depending on location)

Western Australia:
Perth Metro
Country WA


1-4 business days
3-10 business days (depending on location)

 

Please note the wide range in delivery times for country areas takes into account the distance from the local depot and capital city.  For a more exact delivery day please contact us Monday to Friday 9am to 5pm or by email at any time.

 

Order by 1.30pm Monday to Friday for delivery by Australia Post to:

Australian Capital
Territory:

Canberra Metro



5-6 business business days

 

New South Wales:
Sydney Metro
Country NSW


3-4 business days
3-6 days (depending on location)

Northern Territory:
Darwin Metro
Country NT


5-6 business days
5-14 business days (depending on location)

Queensland:
Brisbane Metro
Country QLD


3-4 business days
4-14 business days (depending on location)

South Australia:
Adelaide Metro
Country SA


2-3 days business
4-6 days business (depending on location)

Tasmania:
Hobart / Launceston
Country TAS


3-4 business days
4-9 business days (depending on location)

Victoria:
Melbourne Metro
Country VIC

1-2 business days
3-6 business days (depending on location)

Western Australia:
Perth Metro
Country WA


2-4 business days
3-10 business days (depending on location)

 

Coffee Machine delivery - Delivery of coffee machines may take longer than indicated above.  You will be advised of your delivery date within 24 hours of placing your coffee machine order.

 

What time will my order be delivered?

Orders are usually delivered between 8.30am and 1pm.  Unfortunately, we are unable to advise an exact time.  If you will not be available to accept your delivery please contact us and we will arrange an alternative delivery day and if required an alternative address.

 

Do I need to sign for my order?

Parcels delivered via Toll Priority must be signed for on delivery.
Parcels delivered via Australia post may require a signature depending on the items ordered and wether or not someone is at home to receive the delivery.

 

Can I track my order through My Coffee Shop?

Yes, the client services team at My Coffee Shop can track your order through the Toll Priority track and trace facility.  All you need to do is contact us by phone or email and we will track your parcel and give you an update.
Alternatively, if you have provided an email address at the time of ordering, you will receive an email from Toll Priority with tracking details.
Australia Post Parcels cannot be tracked.

 

Can I arrange a different method of delivery?

Yes, you can.  We understand that one size doesn't fit all so we offer the following alternatives:

Personal collection:
In Melbourne you can collect your order personally form our Retail stores in Glen Iris Victoria and Pyrmont NSW.
To arrange this you will need to place your order by
  email, phone or fax  Please 
contact us for further details.

Alternative courier of your choice:
You can arrange for another courier of your choice to collect your order on your behalf.
To arrange this you will need to place your order by
 email, phone or fax  Please 
contact us for further details.
Please note that we accept no responsibility for the goods once they have been collected by your courier.


I've missed the delivery van - what do I do now?

It's OK, both Toll Priority and Australia Post will have left a card with details on how to arrange redelivery. 
If for some reason you have not received a card from Toll Priority or Australia Post please  
contact us by phone or email and we will investigate this further for you.


Feedback on delivery

Both My Coffee Shop and Toll Priority pride themselves on providing great service.  If you have some feedback on our delivery service, please contact us by phone or email.  All feedback is followed up.

 

Christmas Orders 2017

Christmas is a very busy time for all of our clients.  To avoid dissappointment and ensure your order is delivered on time for Christmas please allow an extra 1-2 days for items ordered as Christmas gifts.  
Orders placed after this time may not arrive before Christmas day, due to varying shut down times and delays.

OUR CHRISTMAS DELIVERY GUIDE IS AS FOLLOWS:

Clients in Metropolitan MELBOURNE: Orders should be placed by Thursday 21st December

Clients in Metropolitan Adelaide, Canberra, Sydney and Country Victoria : Orders should be placed by 1.30pm on Wednesday 15th, Orders placed after this may be delivered on an overnight delivery, extra charges may apply for overnight delivery.