Domestic range

Service & Support - Domestic range

One on One training sessions

For clients who purchase a manual coffee machine from My Coffee Shop, one on one training sessions are available to ensure they get the very best results from the machine.  Sessions are held Mon - Fri, 9am to 5pm in the Melbourne & Sydney showrooms.  Give us a call on 1300 365 487 to book your session. 

The sessions are FREE and cover.

  • Programming

  • Making coffees - Black and milk based

  • Adjusting grind fineness and coffee strength

  • Milk temperature

  • Cleaning processes

  • Cleaning products

Phone support / Warranty / Repair

If you do experience a problem with your coffee machine contact the service centre on the phone number below for phone support or to arrange a repair.


Jura Jura Hospitality Centre, 9 Hall St, Hawthorn East, Vic 1300 285 872
Illy Kaffeina Group Pty Ltd, 3 Dairy Drive Coburg North, Vic 1300 306 310
Profitec My Coffee Shop - Melbourne & Sydney 1300 365 487
BFC My Coffee Shop - Melbourne & Sydney 1300 365 487
Lelit My Coffee Shop - Melbourne & Sydney 1300 365 487


Manuals / Cleaning instructions

Here you will find the manual for your coffee machine as well as abbreviated cleaning instructions if they are available. Link to manuals & cleaning instructions