Domestic range

Service & Support - Domestic range

One on One training sessions

For clients who purchase their coffee machine from My Coffee Shop, one on one training sessions are available to ensure they get the very best results from the machine.  Sessions are held Mon - Fri, 9am to 5pm in the Melbourne & Sydney showrooms.  Give us a call on 1300 365 487 to book your session. 

The sessions are FREE and cover.

  • Programming

  • Making coffees - Black and milk based

  • Adjusting grind fineness and coffee strength

  • Milk temperature

  • Cleaning processes

  • Cleaning products

Phone support

For clients who purchased their coffee machine from My Coffee Shop, we provide FREE phone support.  Working with coffee machines for over 20 years we can solve many problems quickly and easily over the phone.  If you do experience a problem, simply give us a call or send an email.  If we are not able to solve the problem over the phone we can either put you in contact with the service centre or you can bring your machine into us, collect a FREE loan machine and we will arrange freight to and from the service centre.

Phone: 1300 365 487                                                 

Email Support: Service Centre


Warranty / Repair

Below are contact numbers for the service centres.

Jura Jura Hospitality Centre, 9 Hall St, Hawthorn East, Vic 1300 285 872
Illy Kaffeina Group Pty Ltd, 3 Dairy Drive Coburg North, Vic 1300 306 310
Breville Breville support 1300 139 798
Profitec My Coffee Shop - Melbourne & Sydney 1300 365 487
BFC My Coffee Shop - Melbourne & Sydney 1300 365 487
Lelit My Coffee Shop - Melbourne & Sydney 1300 365 487


Manuals / Cleaning instructions

Here you will find the manual for your coffee machine as well as abbreviated cleaning instructions if they are available. Link to manuals & cleaning instructions