Service & Support - Commercial range

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12 month warranty

Professional coffee machines come with a 12 month warranty. 

The warranty covers:

Within 50km (Melb & Syd CBD)

• Phone support.

• On-site next business day repair service.

• Machine collection & return. (For machines that cannot be repaired on-site). 

• A loan machine if your machine is taken off site for repair.

• All internal parts including wear & tear parts.

Outside 50km (Melb & Syd CBD)

• Phone support.

• Collection & return by transit case for repairs.

• All internal parts including wear & tear parts.

 

Life time phone support

Enjoy peace of mind with phone support for the life of the machine. Many problems can be solved quickly and easily over the phone by one of our experienced customer service team.  Give us a call or send an email, we will contact you within 2 hours to solve the problem over the phone or arrange a repair or service.  You will never be passed onto a third party.

Phone Support	1300 365 487
Email Support	Service Centre
Service centre hours	9am - 5pm (Mon - Fri)

 

Scheduled servicing

Scheduled servicing maintains the performance of your machine and the quality of your coffee while minimizing breakdowns and the associated repair costs.  A service is recommended 6 monthly or annually based on the number of coffees your machine is making.

Coffee products per year	Service every
Less than 15,000	12 months
More tham 15,000	6 months

 

Service options - Jura coffee machines

Option 1: Capped price system

The 5 year capped price system maintains the quality of your coffee and the reliability of your machine while protecting you from the possibility of expensive repair bills by capping repair costs.  Under the system you are free to purchased coffee beans from the supplier of your choice.  

Each capped service includes all internal parts and labour required to fully service and repair your coffee machine.  This includes all parts including wear & tear parts such as coffee grinders. 

 

Model	Capped price (Ex GST)
Impressa XF50, WE8, Xs9, XJ9	$330
Impressa X9, GIGA X3, X7, X8, X9	$450

Notes:

1. To be eligible for a capped price service the previous service must have been performed
2. Servicing is performed in the service centre to maximize efficiently and minimize disruption to your business
3. A machine collection & return service is available
4. Loan machines are available while your machine is serviced

 

Option 2: 5 Year coffee warranty

This option provides you with a 5 year warranty on your coffee machine when you elect to purchase your coffee beans exclusively from My Coffee shop and have your machine serviced as per the service schedule. Servicing maintains the performance and reliability of your machine and the 5 year warranty eliminates repair bills.  

 

Model	Service price (Ex GST)
Impressa XF50, WE8, Xs9, XJ9	$230
Impressa X9, GIGA X3, X7, X8, X9	$360

You receive: 

• FREE collection and return of your machine for servicing

• FREE loan machine while your machine is serviced

• FREE repairs during and between servicing

• FREE replacement of wear & tear components during servicing

 

Option 3: Service program

A service program covers scheduled servicing, machine collection & returns and loan machines.  You can either pay for the program at the time of purchase or on a monthly basis.  A service program locks in today’s pricing so you are not subject to normal pricing increases, automates the servicing process so you can be sure the machine is being maintained over the term of the program and protects you against parts and labour bills as any repair required during the service is performed at no additional cost.  Extensions are available out to 5 years of age.

Service programs include:

• Phone support

• Scheduled servicing

• Machine collection & return

• Loan machines

• Repairs during servicing

• Mains water filtration cartridges (If req)

• All internal parts including wear & tear parts

 

Option 4: Service / Coffee supply program

Receive a 40% discount on your service program when you elect to purchase your coffee beans exclusively from My Coffee Shop.  Select from 20 brands - See our coffee bean range   

 

Regular cleaning service

To assist you in maintaining your coffee machine we provide a regular cleaning service.  This can be performed weekly, fortnightly, monthly or quaterly to suit the coffee machine you have and the number of cups you make.

Cleaning service includes

• Cleaning the milk system. 

• Cleaning the coffee system. 

• Cleaning the cabinet of the coffee machine and milk cooler.

• Checking and adjusting cup levels, temperature and coffee strength.

• Any extra training that your staff may require.

Note: A 20% discount is available on cleaning services when you elect to purchase your coffee beans exclusively from My Coffee Shop.

 

Loan machines

Loan machines are available for the period of any service or repair.