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Jura Service and Support - Professional

Service & Support - Commercial range


We provide technical support, servicing and repairs for the commercial coffee machines we sell within 50km of Metro Melbourne & Sydney as well a country VIC and NSW via our transit case collection and return service.  You will never be passed on to a 3rd party.  

We specialise in the following commercial coffee machines brands:

Office rental packages


Office coffee machine hire packages allow your staff and clients enjoy cafe-quality coffee from a fully maintained coffee machine tailored to your requirements.  Our automatic coffee machines are made in Switzerland and Germany and our traditional espresso machines are made in Italy so you will be sure to receive the highest quality equipment in the market. 

Office rental packages include:

  • A coffee machine tailored to your needs
  • A milk fridge or cooler
  • Installation & staff training
  • Scheduled servicing
  • Loan machines
  • On-site repairs
  • Inspection and clean every 12 weeks

Benefits

  • No lock-in contract
  • No service or repair bills
  • Simple 100% tax-deductible monthly rental
  • Select from over 20 popular coffee brands​

12-month warranty


When you purchase a commercial coffee machine or use our finance rental/lease option the machine will come with a 12-month warranty and you will have the freedom to purchase coffee from the supplier of your choice.

Within 50km (Melb & Syd CBD)

  • Phone support

  • On-site next business day repair service

  • Machine collection & return. (For machines that cannot be repaired on-site)

  • A loan machine if your machine is taken off-site for repair

  • All internal parts including wear & tear parts

Outside 50km (Melb & Syd CBD)

  • Phone support

  • Collection & return by transit case for repairs

  • A loan machine while your machine is repaired

  • All internal parts including wear & tear parts

5-year coffee warranty


When you purchase a commercial coffee machine or use our finance rental option, you will receive a 5-year warranty on your coffee machine and up to 40% OFF current service program pricing if you elect to purchase your coffee beans exclusively from My Coffee shop and service your machine as per the service schedule.

Select from over 20 brands of popular coffee beans.

You receive: 

  • FREE collection and return of your machine for servicing

  • FREE loan machine while your machine is serviced

  • FREE repairs during and between servicing

  • FREE replacement of wear & tear components during servicing

3-year service programs


When you purchase a commercial coffee machine or use our finance rental/lease option, 3-year service programs are available.  You can either pay for the service program at the time of purchase or on an annual basis.  The service program covers scheduled servicing, machine collection & returns and loan machines.  A the end of the 3 years a 2-year extension is available.

Service programs include:

  • Phone support

  • Scheduled servicing

  • Machine collection & return

  • Loan machines

  • Mains water filtration cartridges (If req)

Regular cleaning service


To assist you in maintaining your coffee machine we provide a regular cleaning service.  This can be performed on a weekly, fortnightly, monthly or quarterly basis to suit the coffee machine you have and the number of cups you make.

Cleaning service includes:

  • Cleaning the milk system. 

  • Cleaning the coffee system. 

  • Cleaning the cabinet of the coffee machine and milk cooler.

  • Checking and adjusting cup levels, temperature and coffee strength.

  • Any extra training that your staff may require.

Note: A 20% discount is available on cleaning services when you elect to purchase your coffee beans exclusively from My Coffee Shop.

Loan machines


Loan machines are available for the period of any service or repair.  Loan machines are provided free of charge during the warranty period and to clients who purchase their coffee beans exclusively from My Coffee Shop.