Authorized service agents - We are the authorized Jura service agents for VIC & NSW with over 25 years experience in servicing automatic coffee machinery.
Consultation service - We will establish your requirements and ensure you receive the machine and accessories that meets your needs.
Machine setup - We set up and program the machine to your requirements.
Delivery, installation & training - Your machine is delivered, installed into a prepared site and your staff trained to ensure they get the very best from the coffee machine. (Melb & Syd <50km from CBD).
12 month warranty - Each machine comes with a 12 month warranty that includes an on-site next business repair service and the use of loan machines if the machine cannot be repaired on-site.
5 year coffee warranty - If you elect to purchase your coffee beans exclusively from My Coffee Shop, you will receive a 5 year warranty on your coffee machine that includes FREE machine collection & return for servicing, FREE loan machines and FREE repairs between servicing.
Life time phone support - Many problems can be resolved quickly & easily over the phone by our experienced customer service team.
5 Year capped price servicing - Capped price servicing maintains the performance of your machine and the quality of your coffee while minimizing breakdowns and the associated repair costs. It includes all internal parts & labour required to repair and fully service the coffee machine including wear & tear items such as grinders. If you do experience a breakdown between services, the repair price is also capped eliminating the possibility of an expensive repair bill.
Service programs - A service program covers all servicing and repairs providing fixed cost maintenance for the term of the program. Includes machine collection & return, loan machines, annual servicing & repairs.
Coffee bean choice - Our clients are free to purchase coffee from the supplier of their choice when they purchase a coffee machine or utilize our easy rental or lease finance options.
Loan machines - If we cannot repair your machine on-site during the warranty period a free loan machine will be provided. Loan machines can also be hired to minimize disruption during servicing or after warranty repairs.
Point to point courier service - A point to point courier service provides cost effective collection & return of your machine for servicing. Your machine is collected and delivered to us within 3 hours. No box is required. (Within 50km of Melb & Syd CBD)
Valet machine collection & return - Your machine is emptied ready for return to the service centre and a loan machine installed in its place. After the service the loan machine is removed and your machine reinstalled. (Within 50km of Melb & Syd CBD)
Transit case freight service - Your coffee machine can be collected and returned safely and a loan machine provided during servicing or repairs if you are located in the outer suburbs, country or interstate.
On-line ordering - Order conveniently on-line 24 hour a day using your credit card or My Coffee Shop account.
Rental / Lease options - You can choose to rent or lease your coffee machine, accessories and service package over a 1, 2 or 3 year term.