Authorized service agents - We are authorized Jura, WMF, Lelit and Expobar service agents for VIC & NSW with over 30 years experience in servicing automatic coffee machinery.
Consultation service - We will establish your requirements and ensure you receive the machine and accessories that meet your needs.
Machine setup - We set up, program and test all machines before dispatch.
Delivery, installation & training - Your machine is delivered to your location. Installation into a prepared site with staff training is also available. (Melb & Syd <50km from CBD).
12-month warranty - Each machine comes with a 12-month warranty that includes an on-site next business repair service and the use of a loan machine if the machine cannot be repaired on-site.
5-year coffee warranty - If you elect to purchase your coffee beans exclusively from My Coffee Shop, you will receive a 5-year warranty on your coffee machine and a 20% discount on service pricing.
Lifetime phone support - Many problems can be resolved quickly & easily over the phone by our experienced customer service team.
Service programs - A fixed price service program covers all scheduled servicing for the term of the program. Includes machine collection & return and loan machines.
Coffee bean choice - Our clients are free to purchase coffee from the supplier of their choice when they purchase a coffee machine or utilize our easy rental or lease finance options.
Loan machines - If we cannot repair your machine on-site during the warranty period a free loan machine will be provided. Loan machines can also be hired during servicing or after warranty repairs.
Valet machine collection & return - Your machine is emptied and collected for servicing. After the service, your machine is returned and reinstalled. Loan machines are available for hire while your machine is serviced. (Within 50km of Melb & Syd CBD)
Transit case freight service - Your coffee machine is collected and returned safely in a foam-lined transit case for servicing and repairs if you are located in the outer suburbs, country or interstate.
On-site repair service - Between scheduled services next working day repairs are performed on-site (Within 50km of Melb & Syd CBD).
On-line ordering - Order conveniently on-line 24 hours a day using your credit card or My Coffee Shop account.
Rental / Lease options - You can choose to rent or lease your coffee machine, accessories and service package over a 1, 2 or 3-year term.