Shipping policy
How much is shipping?
Orders of $200 or more: free shipping. Choose "FREE SHIPPING via Parcel Post" at checkout.
Orders under $200: a flat $9.95, anywhere in Australia. Every flat-rate order is tracked. Across metropolitan Melbourne we send it Express Post at no extra cost. Elsewhere, when express delivery to your address costs about the same as standard, we send it express too. Checkout shows which service you're getting and its estimated delivery date.
Want it faster? Where the flat rate goes standard, checkout also offers Australia Post Express for an extra charge. Express and StarTrack options are paid services and are not included in free shipping.
Pickup is free. Choose Pickup at checkout to collect your order from our Abbotsford store. We'll let you know when it's ready. Pickup hours are 9:00am to 5:00pm, Monday to Friday.
When will my order arrive?
Orders placed by 1:30pm Melbourne time, Monday to Friday, are dispatched the same business day. Orders placed later, on weekends or on public holidays are dispatched the next business day.
Typical delivery times after dispatch:
| Delivering to | Business days |
|---|---|
| Metropolitan Melbourne (postcodes 3000–3207, except 3063, 3099 and 3139) | 1 |
| Postcodes 3063, 3099 and 3139 | 1–2 |
| Rest of Victoria, Sydney and NSW, ACT, Tasmania | 2–3 |
| Queensland, South Australia | 2–4 |
| Perth and the Northern Territory | 4–6 |
| Regional Western Australia | 6–10 |
These are estimates, not guarantees. Carrier delays, weather and public holidays can add time.
Who delivers my order?
We send orders with Australia Post and StarTrack, choosing the best service for your parcel and address.
Can I track my order?
Yes. Every order is tracked, and we email you the tracking link when it's dispatched. You can also contact us and we'll check on it for you.
Do I need to sign for my delivery?
Some deliveries need a signature, particularly larger and higher-value orders. If you won't be home, contact us and we can arrange another delivery day or address.
I missed my delivery. What now?
Australia Post or StarTrack will leave a card or send you a notification so you can arrange redelivery or collect from your nearest post office or depot. If you haven't heard from them, check your email or contact us.
Can I use my own courier?
Yes. Contact us by phone or email to arrange it. Once your courier collects the goods, they are your courier's responsibility.
Do you ship overseas?
Not at this time. We only deliver within Australia.